How can we help？

We'd love to hear from you and help you with any questions. Simply send us your messages or ideas with the form, we will get back to you soon.

For technical support or suspected device issues, we recommend contacting our in app technical support team for faster assistance. Our app support team can provide real-time troubleshooting and device diagnostics to help resolve issues more efficiently.

You can also check the FAQs page to find the most common answers 

immediately.

*Order number: Usually found on the order details page of the platform where you made your purchase

*Serial Number: This is usually printed on a label on the back or bottom of your device.

Service Time: Mon-Fri, 9:00 am - 6:00 pm, (GMT+8)