Refund Policy

At LetPot, we are committed to ensuring that our customers are fully satisfied with their purchases. However, we understand that there may be occasions when you need to return a product. This Refund Policy is designed to provide clear guidelines and procedures regarding returns and refunds. Please read this policy carefully to understand your options and how we can best assist you.

Refund Eligibility

All LetPot products purchased through our official website are covered by a 30-day refund guarantee. To qualify for a refund, the following conditions must be met:

• You must provide valid proof of purchase (such as an order number, purchase confirmation email, or invoice).

• The product must be unused, with all original tags intact, and returned in its original packaging and original condition as received.

• For returns not related to product quality issues, the customer is responsible for covering the return shipping costs.

Products purchased through authorized distributors, retail partners, or third-party websites are subject to their respective return and refund policies. We are unable to process refund requests for purchases made outside of the official LetPot website.

How to Request a Refund

To initiate a refund, please follow the steps below:

1. Contact our customer service team at service@letpot.com and clearly state the reason for your return.

2. Once your request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send the package.

Please note that returns sent without prior authorization will not be accepted.

Refund Processing Time and Method

After we receive and inspect your returned item, we will notify you of the status of your refund request. If approved, the refund will be automatically issued to your original payment method.

Please be aware that processing times may vary depending on your bank or credit card provider, and it may take additional time for the refund to appear in your account.

Contact Us

Customer satisfaction is always our top priority. We are dedicated to providing high-quality products and exceptional service. If you have any questions or concerns regarding this Refund Policy, please do not hesitate to contact us at service@letpot.com. Our customer support team is always ready to assist you and will do our best to ensure a positive shopping experience.

Thank you for choosing LetPot. We look forward to serving you again in the future.