Max‘s 2-Pod Tray Big Grow Sponges Kit

LetPot offers delivery services in numerous countries across Europe and America. As our product collections differ in weight, the shipping costs for standard and expedited options may vary. For more information, kindly consult the shipping table provided in our policy section.

Order Processing Time:
Orders are processed for shipment within 2-3 business days, based on in-stock availability. Transit times listed on our website are in addition to this order processing time.

Shipping Location:
LetPot Ships to most countries in Europe and America, however, there are still some areas that we can NOT deliver.

• Remote areas and countries that our product cannot reach.
• P.O. Box deliveries will not be accepted at this time. If you enter a P.O. Box into the shipping address, there is highly likely your order will be returned as undeliverable.
• APO/FPO/AE address - We can no longer accept orders shipping to Military addresses, like Puerto Rico or Guam.

Delivery Time:

LetPot has product stocks available in various locations including the US, Canada, Australia, Hong Kong, and mainland China. The delivery time for your order will depend on your specific location and the shipping method you select.

For hydroponic growing system / 172Pcs and watering system:

For most of the accessories

(e.g. Plant Food, Cycling Pump, Supporting Rods, Twin Self-Watering Planter, etc...)：

Notice: Due to tariff policy, some US-bound accessories may no longer qualify for free shipping. Please refer to the checkout page for actual shipping costs. We apologize for the inconvenience.

For LED Light, shipping costs refers follows.

For the Smart Planter, the shipping cost refers below:

Once you place your order, you will receive a confirmation email, and the tracking number will be sent to you automatically by the follow-up emails.

If you need any help with your order, please contact us via service@letpot.com and we're happy to help you.  Also you can track the shipping status at Track Your Order

by email and order number.

Cancellation & Order Changes:
Once an order is submitted to our fulfillment center, we cannot cancel or make adjustments to it. Please be sure to review the shipping address before submitting your order. Once an order has been submitted to our fulfillment center, you will be subject to the terms of our Return Policy.

Orders can Not be canceled once they are submitted to our fulfillment center.

At LetPot, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions where you need to return a product. That's why we've created this return policy to provide you with clear guidelines and procedures for returning items. Please read this policy carefully to understand your options and how we can best assist you.

Refund Policy：
All LetPot products have 1 year warranty. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.For refunds that are not due to product quality issues, the customer will need to cover the shipping costs.

How To Start A Return:
Contact us at service@letpot.com.We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

About The Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. And you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We're committed to putting our customers first and ensuring that you have the best possible experience with our products and services. If you have any questions or concerns about our return policy, please don't hesitate to contact us (service@letpot.com). Our customer service team is available to help you with any issues you may encounter, and we'll do everything we can to make sure that you're completely satisfied with your purchase. Thank you for choosing LetPot, and we look forward to serving you in the future.