Hydroponics System - FAQs
Below FAQ are some common concerns of our clients before purchasing the item
If you have other questions, please just chat with us or send it to firstname.lastname@example.org.
Q: “Why do only a few plants grow or wither quickly?”
(1)The quality of the seeds you purchase plays a crucial role. For optimal results, we recommend buying seeds from reputable brands that are suitable for hydroponic devices and compatible with the temperature conditions of your environment.
(2)When using the manual mode, ensure the correct ratio of nutrient solution to water, avoiding excessive nutrient concentration. Also, maintain a distance of approximately 4 inches between the LED lights and the plants.
Q: “Can the sponges be reused?”
We do not recommend reusing the sponges as they may not perform as effectively as the first use. Additionally, reusing sponges from previous plants can introduce bacteria and potentially lead to disease. However, the white baskets and blackout covers are able to reuse after a thorough cleaning. To support environmental sustainability, we offer cost-effective sponge refill packs at a discounted price on our official website, www.letpot.com, or the store where you buy your hydroponics system.
Q: “Can I transplant the sponge-grown plants into other pots or my garden?”
When the plant's roots grow well (visible white roots extending from the sponge), you can transplant them from the hydroponic system to other pots or garden. All our sponges are made from biocarbon materials that can degrade in the soil without causing harm to the environment. Therefore, transplanting the plant with sponge together can enhance survival rates.
Q: “Why can't I turn on the LED lights?”
If the LED lights are not turning on, try pushing down or reinserting the extendable rod into the bottom until you hear a "Beep" sound. Then press the "POWER" button to activate the lights. If the lights still does not work, please contact our customer service for assistance. Please note that while hydroponics system's light board is equipped with a nanocoating for water resistance, it is best to avoid direct contact with water to prolong the lifespan of the lights.
Q: “My water pump is malfunctioning.”
If the water pump is not functioning or experiencing issues, it is usually due to blockage caused by impurities in the water. You can refer to the HOW TO CARE & MAINTENANCE section to clean the water pump. If the problem persists, please contact our customer service online or via email, and we will promptly assist you.
Q: “Will the parameters I set to be automatically saved when the device is powered off?”
When you successfully connect hydroponics system to Wi-Fi, the settings will be retained even after a power outage. However, if your hydroponics system is not connected to Wi-Fi and the app, it will revert to the default settings after a power interruption.
Q: “Why do sponges grow mold, and how can mold/algae be prevented and treated?”
Mold growth is often influenced by water quality and air humidity, as well as the quality of
the seeds you purchase.
Here are our recommendations for seed selection:
A. When purchasing seeds, check the seed's shelf life.
B. Avoid buying and using white or green seeds. Look for high-quality seeds with darker colors like gray, brown, or black.
C. Examine the seed's surface. Look for seeds with a lustrous appearance that can reflect light. They should also have a sturdy and smooth texture.
D. Consider the symmetry and shape of the seeds. Look for seeds with symmetrical and teardrop shapes, as deformities or unevenness may indicate poor seed quality or immaturity.
E. Purchase seeds from reliable brands and distributors.
To prevent and treat mold/algae buildup, here are the solutions:
A. Thoroughly drain and rinse the water tank, discard any sponges or plants that have come into contact with mold/algae, and clean the used planting baskets and covers. Keep all accessories used in the system clean.
B. During the planting and seedling stages, cover the sponge and the top of the white
baskets with our seed pod stickers. Also, use the blackout covers to shield unused pods to prevent the water tank from being exposed to light, which can promote mold and green algae growth.
Q: “Do I need to clean the water pump? How do I clean the water pump?”
Under normal usage, the water pump does not require regular cleaning. We recommend cleaning the pump and its filter sponge after at least six months of use. If you wish to clean the water pump, please follow the steps below:
Step 1: Turn off the power and unplug the power cord.
Step 2: Press the latch on the side of the water pump to open the pump cover.
Step 3: Remove the sponge in front of the water pump and rinse it with clean water. Avoid using detergents as they may disrupt the nutrient balance. If the sponge is heavily soiled, you may also consider rinsing the entire water pump by soaking it in clean water and gently shaking to dislodge any debris.
Step 4: Reassemble the components and restart the machine.
If you require instructions for disassembling the water pump for deep cleaning, please contact us, and we will provide you with a cleaning guide.
Q: “How to clean the interior of the water tank?”
If you notice dirt or debris inside your water tank, we recommend using a soft, damp cloth or wet wipes to wipe the interior. Then, turn off the power, unplug the power cord, remove the light board and extendable rod, and rinse the water tank with clean water. Avoid using detergents as they may adversely affect plant growth. During the cleaning process, ensure that the light board, extendable rod, and power port do not come into contact with water, as this can cause circuit damage. Also, try to prevent direct contact between hydroponics system's screen(MAX/PRO) and water.
Drip Irrigation System - FAQs
Q: “After setting the parameters or turning on the switch, the drip irrigation doesn‘t start working immediately?”
(1)Due to circuit protection or the network problems, sometimes your settings and switches do not take effect immediately, and the device will record and work according to the settings again within 1-3 mins.
(2) In order to prolong the service life of the water pump, the total time of a single watering of the equipment will be completed in multiple times. The device will automatically stop for about 30 seconds every time it runs, and then start up again until the time you set. rather than a continuous watering at one time.
Q: “How many plants i can take care of?”
The LetPot Drip Irrigation Kit have complete accessories for 10 pots in a set, you can also buy some extra accessories, 20 is the max recommanded quantities of the dripper
Q: “How long of the water pipe?”
The water pipe of each set of LetPot Drip Irrigation kit is 10M length and it has 0.5cm in diameter.
Q: “What's the GPH and lift of the pump?”
The pump Q max is 240L/H
Q: “The device doesn't work while you are plugging in the power supply”
(1)Check out your socket has power.
(2)Check out the DC plug whether connects tight enough to the device’s power or not.
Q: “The system will be fine to run nutrients through?”
The drip irrigation can pump liquid nutrients, but in order to prolong the service life of the pump, it is recommended to draw clean water after a period of time to rinse the residual nutrients in the pipeline, because the nutrients will produce salt after evaporation.
Q: “Bluetooth does not connect to the device?”
(1)Close the phone to the device and check out the green light.
(2)If the green light alaways ON, it means the other phone is connecting. Disconnect and restart the device.
(3)When the mobile phone cannot search for the device, check your phone whether the Bluetooth is turned on first. If still can not connect with your device, please close the APP and open it again, and try to connect again. Only one device can be connected at a time.
Q: “The device fails connection to the WIFI?”
(1)Check out the WIFI is 2.4G
(2)Check out the correct name and number of your WIFI
(3)Reboot the device and router and try again
Q: “How to make the device water immediately?”
(1)After setting the parameter on the app, the device will work immediately.
(2)The device begin to water for 3 mins automatically after short pressing the logo button, and stop by pressing again.
Q: “The red light is often work?”
(1)Check out the lack of water or not.
(2)Check out the water line above the filter or not.
Q: “The hose is pushed out while watering？”
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Smart Planters - FAQs
Q: “What'sthe size of every planter？”
The size of a single hydroponics planter is :17cmx16cmx14cm, the size of a single soil planter is 17cmx16cmx22.5cm.
Q: “What’s the type of power plug?”
We will provide different power plugs according to different countries.
Q: “Dose a set include water pipe and water tank?”
Yes, LetPot smart garden is a full set. You can check more details in what's in the box section on the campaign page. Each set of LetPot package are includes 2M length inlet&outlet water pipe.